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Click To Call

We are very excited to announce a click-to-call functionality on our systems! This is a very easy to use application and will allow you to dial any number in a document, webpage, etc.

Installation

  • Download the click to call beta from here.
  • Run the installer on your PCSettings Screen
  • Right click on the application icon in your status bar
  • Click SettingsDomain: Your custom FFB Services Domain
    • API Key: Your API Key provided to you by FFB Services. Contact us if you do not have one.
    • Your Ext: Your local extension number
  • Click OK

Usage

Placing a callHighlight any number on a webpage, word document, etc and then press F9 key. You will see a popup in the lower right corner saying “Calling: xxx-xxx-xxxx”. Your phone will begin to ring. Answer your phone and the call will be placed for you.

Why Your Business Needs a Toll-Free Number

A toll-free number is a great asset to businesses with customer bases spread across a country. It allows callers to reach the company without paying long-distance fees. Instead, the business covers all inbound charges – an act of professionalism and gratitude. The per-minute fee is quite low, especially over VoIP, making it a small cost compared to the value gained.

Traditionally, people associate toll-free numbers with businesses involved in customer service and telemarketing. Nowadays, any business with a website needs one. The online world has given all businesses a chance to target new markets outside of their immediate communities.

Customer Convenience

Toll-free numbers invite more customer calls. People are eager to get in touch when it doesn’t cost them money. Not to mention, local numbers create barriers for those who live far away. It makes them question your business’ reachability and support for non-local markets.

Brand Awareness

Your business likely plasters its phone number in many places: the website, business cards, brochures, directories and more. In effect, it becomes a vital part of your brand identity. Thus, you should procure a number that lends professionalism and credibility to the brand. Toll-free numbers do this well, as they construct grander corporate images.

Toll-free numbers resonate with consumers more so than local ones, especially when used together. For example, a Canadian 1-800 plus a 1-613 and 1-416 creates the illusion that you’re rooted in Toronto and Ottawa but operate nationwide. The benefit of combining numbers is that you appeal to the local market without alienating those outside of it.

Indirectly, toll-free numbers garner trust. This is less true now than in the past when consumers assumed toll-free numbers were hard to obtain. Nevertheless, some of the authority remains.

As an aside, you may choose to solidify your brand with a vanity number. Vanity numbers are easy to remember and recognize because the digits correspond with a phrase. For example, 1-800-Example translates into 1-800-392-6753. Vanity numbers are not necessary to attain the aforementioned benefits.

Call Flexibility

Commonly, businesses employ toll-free numbers in their marketing schemes. Doing so makes it easier to track leads per campaign. Afterwards, the business forwards the number to some other destination for general purposes (or they get rid of it altogether).

Call forwarding is a useful aspect of toll-free. You do not need special phones or phone systems to place and receive calls. In fact, you can send calls to a regular mobile phone or landline.

Toll-free numbers help businesses future-proof their brands, too. A business with a 1-416 that relocates to the 1-613 area code must now adjust its market position. With a 1-800 number, neither moving nor travelling is a concern. It’s super easy to direct call flows when paired with an online phone system.

Contact FFB VoIP Services today! Call us at 855-515-8647 or email sales@ffbservices.com

eFax Windows Client

We now support eFaxing via a desktop client.

  1. Download the client from here.
  2. Run the client and follow the installation instructions.
  3. Open the client from your start menu
  4. Enter your login credentials for the eFax system. If you don’t know your login, please contact us.

The main screen
Once you log in, you’ll be presented with the main screen. From here you can view and delete faxes.
Main eFax Screen

To send a fax, click on “FILE” and “SEND FAX”, enter the recipient’s number, select the file to send. Optionally, you can include a cover page with additional information.
Send an eFax

Click OK to send your fax.

VoIP features that can benefit your small business

Find me/follow me call routing
Mobile workers will appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail.

Music on hold
If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music — or worse, silence. This feature allows you to choose what your callers listen to as they wait. (Tip: You can’t go wrong with Journey.)

Bandwidth utilization and inbound/outbound call detail reports
Data! As a business, data tracking is essential to figure out where to direct your company’s time and energy. A managed, cloud-based VoIP service can provide bandwidth utilization information that allows you to view data usage over a period of time. Inbound and outbound call detail reports let you view details of your company’s call history, including rate centers, duration, originator, destination, and cost.

Call screening
Call screening is an often-forgotten feature of the VoIP business world that can come in handy. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone. Or if it’s a caller that keeps trying to sell you energy supplements, you can disconnect them or better yet, block them all together.

Coaching tools
Instead of giving your employees advice after they’ve hung up the phone, give them advice while they’re on the call. Two features can help you train and monitor your employees’ on-phone performance: barge and whisper. Barge allows you to listen to a conversation between an employee and a client without interrupting. You can alert them — or decide not to. Whisper allows you to provide advice, tips, and information to your employees while they are on the phone with a client without the client being aware.

Auto attendant
An auto attendant is one of the hidden gems of FFB VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It’s like having an electronic receptionist!

Conferencing
Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, “hand-raises,” muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use.

Do not disturb
This feature does exactly what its name implies: leaves you undisturbed. You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings. Best of all, you can program it so that it does not just ignore callers, but directs them toward voicemail or another destination of your choice.

Contact FFB VoIP Services today! Call us at 855-515-8647 or email sales@ffbservices.com

The VoIP Reliability Myth

Many customers we talk to have the same concern with VoIP, “Traditional or analog services don’t need electricity to work so they are more reliable.

It is true that POTS (plain old telephone service) are line powered but it is very difficult to find a telephone device that does not require an electric connection. In the event of a power failure your line would work but the phone connected to it probably wont so that line is worthless anyway. In larger businesses that utilize PRI connections the phone system AND all the individual phones require power so unless you are putting a UPS system at each desk your services are down too.

VoIP is just as reliable as your standard phone service and in some cases, even more so. With the local telephone company almost all of their systems are housed in a small datacenter that’s located close to where you are. With VoIP, we have the ability to spread our services over many physical locations, providing redundancy and backup in the event that there’s an outage in one location.

VoIP as well as many traditional phone services today, rely on the same lines connecting your office to the internet. Meaning that if your internet goes out, chances are your traditional phone system is out too. If this were to happen with your traditional phone service all your calls would just ring busy, costing you business. With FFB Services Voip, we provide automatic call forwarding. Meaning your calls are still coming through and you’re still in business. Even when disaster strikes.

FFB Services strives to provide our clients with the maximum amount of uptime and reliability possible. Here’s some ways that we do this:
Multiple Locations. FFB Services has servers in three data centers across the country, each one is constantly replicating to the others so that if one does go down, your phones will switch to the next one within seconds
Auto Call forwarding. We encourage all of our customers to setup auto-call forwarding, this way if you’re not at your desk or there’s an outage in your building, calls are forwarded to your cell phone automatically.
Underlying Carrier call forwarding. In the event that there is a major outage, we always provide an underlying carrier call forwarding. This means that even if our systems are down, your calls will still get forwarded to your cell phone. Over 8 years of business in the VoIP industry and we have never had to rely on this feature.

“My traditional phone system in the back hasn’t been down in years, I can’t say the same for my computer.”

VoIP systems aren’t the same as your PC. FFB VoIP Services use industry leading maintenance plans and architecture that provides uptime that’s well above that for most computers. Additionally a hosted phone system in the cloud gives the opportunity for redundancy traditional equipment cannot offer. Multiple data centers provide geographic diversity for routing and call processing. Deploying more than one bandwidth provider at your office not only gives computers two routes out it does the same for voice traffic; that isn’t very easy with traditional telecom. Even in the event of an outage at your office calls processing in the cloud means your customers don’t get a busy signal; they can be routed to mobile phones, other offices, or voice mailboxes.

Contact FFB VoIP Services today! Call us at 855-515-8647 or email sales@ffbservices.com

Top 10 Reasons to Switch to Hosted VoIP

Outdated Technology. What happens when your current 10 year old system breaks down? Can you get parts, do you have service, will you be down for days? Don’t make another huge capital investment on phone hardware and there are plenty of added features if you ditch the dinosaur.

Limited (or no) IT resources. Many smaller businesses have no IT professionals – and those that do typically have two or fewer. They are responsible for accomplishing multiple tasks on any given day. Why be concerned with managing a phone system?FFB

Business process improvement. You want communications integrated into your business processes, and some of the features you can add once you move to Hosted VoIP make that possible. Once your voice traffic travels the information superhighway, you can integrate unified communications (UC) software or contact center features. You can’t do that with a traditional phone system.

Predictable costs. From a pricing model perspective, Hosted VoIP is a predictable business expense. You know what you’re spending each month because of its fixed per-user cost structure which includes local and long distance voice usage. That’s a huge advantage.

OpEx > CapEx. Plenty of companies today don’t want to buy equipment and have that capital expense (CapEx) weigh them down with a depreciating asset. Most businesses want an operating expense (OpEx) model. Benefits including paying as you go and simplified accounting. Cash flow is crucial for your business success. Don’t tie your cash up in unnecessary telecom equipment purchases.

Connecting multiple locations. Connecting locations with different telco providers can be complicated and add up to higher costs. With a Hosted VoIP system, those negatives fall like dominos.

Office on the move. Do you really want to schlep an old phone system to a new location? Chances are the current phone system isn’t so current. Why reinvest in it by updating service contracts and doing more with the phone company? Make your escape.

Not a phone company fan. Everyone who’s owned a phone system has had to talk with customer service, either with the phone company or with the on‑site telephony company. One points the blame finger at the other. With Hosted VoIP, one trusted provider controls everything.

Easy upgrades. Why pay someone to upgrade a private, on‑site telephony system? Put that same system in the cloud to receive automatic upgrades. You don’t ever have to worry about upgrades again.

Outages aren’t acceptable. People like to think traditional phones are more reliable, but that’s simply not true. A phone system sitting in a closet down the hall is vulnerable. Power outages and bad weather are just two scenarios most of us have experienced in an office environment. Put a phone system in the Cloud to sharply reduce your outage potential. Then further decrease the risk with a provider that has multiple Hosted VoIP clusters in their cloud and redundant data centers that can fail over for those rare times they experience an issue.

Contact FFB VoIP Services today! Call us at 855-515-8647 or email sales@ffbservices.com

Portal – Conference Center

Users can create their own Conference rooms on demand using the Conference Room app.

To access the call detail records page click on APPS->CONFERENCE CENTER. This page will show you any current conference rooms you have and allows you to delete or add new ones. Conference rooms are all tied to your primary custom conference room number, contact us for your conference room number.

Add

  • Click the “+” buttonConference Room Settings
  • Room Name: Enter a descriptive room name
  • Moderator: Enter a secret pin for the moderator
  • Participant: Enter a secret pin for participants to enter
  • Profile: do not change this setting
  • Record: Change to TRUE if you want to record the conference
  • Max Members: Enter the maximum number of people who can join, enter 0 for unlimited
  • Schedule: Enter a start/end date for the room, leave blank for an ongoing room
  • Wait For Moderator: Enter TRUE if you want the participants to wait for the moderator to join
  • Announce: Set to TRUE for the system to announce when people join or leave the room
  • Mute: Set to TRUE if you want the participants muted upon entry to the room
  • Enabled: Set to TRUE
  • Sounds: Set to FALSE
  • Click SAVE

Starting the Call

  • Send your participants the meeting information
    • Phone number or Extension
    • Participant Pin code
    • Date/Time the meeting will start
  • As the moderator, start the call
    • Call the number or extension
    • Enter your moderator pin code

During the Call

During the call there is an Interactive Conference page which allows you to monitor who’s connected, who has the floor, mute.

  • Click APPS->Conference CenterConference Active
  • Under the TOOLS Column, click “VIEW”
  • You will now be presented by with a screen listing all participants and actions to MUTE, DEAF or KICK them.

Now that you’ve mastered Conference Center, learn about our other portal options.

Portal – Call Detail Records

Call Detail Records allows you to review your incoming and outgoing calls, calling statistics and export records to excel.

To access the call detail records page click on APPS->CALL DETAIL RECORDS. This page will display all your incoming and outgoing calls. If a recording was made of the call, you will have the option to listen to the call or download the recording. Call recordings are only kept for 60 days.

In the upper right corner there are also three buttons, “MISSED CALLS”, “STATISTICS” and “EXPORT”.

  • Missed Calls: Click this button to see a list of all your missed calls.
  • Statistics: Click this to see volume of calls per hour/calls per minute and your 1,7,30 day call volumes
  • Export: Click export to save the file as CSV. This file can be opened with Microsoft Excel

Now that you’ve mastered Call Detail Records, learn about our other portal options.

Portal – Call Block

Call Block allows you to block calls that are not wanted. This will not block calls to the entire system, but only for your extension.

Call BlockTo access the call block page click on APPS->CALL BLOCK. This page will display a list of any currently blocked numbers and allow you to add new ones. From here you can add, edit or delete.

Add

  • Click the “+” sign to add a new call blockCall Block Add
    • This page will show you a list of your recent calls. If the number you wish to block is listed, simply click the “+” sign.
  • Number: enter the full number of the caller you wish to block
  • Name: Enter a descriptive name to block
  • Action: Select “Reject”
    • You can also select to forward the call direct to voicemail, with the drop down select the voicemail box to send the call to
  • Enabled: Set this to TRUE
  • Click Save

Delete

  • Click the “X” next to the entry you wish to delete
  • Click “OK” to confirm

Now that you’ve mastered Call Blocking, learn about our other portal options.

Portal – Call Forward/Follow Me

From the main portal webpage, click the “Call Forward” button next to your extension. This will take you to the call forward/follow me settings page.

Call Forward

There are three options for call forwarding:

  • Call Forward (All): This will forward all your calls to the number specified. This can be your cell phone, another extension, a ring group, an IVR, etc.
  • On Busy: If you’re in a call, this will forward your calls to another party, your cell phone, etc.
  • No Answer: If you don’t answer the phone, it will forward calls to this number, bypassing your voicemail.
  • Not Registered: If your phone is not registered to our system, then calls will go to this number before going to voicemail. This is useful incase your local internet or power goes out.

Be sure to click “Enabled” next to the option you are setting and that you enter a valid number or extension.

Follow Me

This feature allows you to ring multiple phones at once. For example if you want your desk phone to ring first for 10 seconds and then ring your cell phone.

  • Be sure to click “Enabled” Follow Me
  • Destination: Enter the number of where you want it to ring. Be sure that you put your EXT number in the group. Otherwise calls will not ring your desk phone. This can be any valid extension or USA phone number.
  • Delay: Use this column if you want a delay when calling the other numbers. For example, if you want the system to ring your desk phone first then call your cell phone, enter a 10 next to your cell phone.
  • Timeout: The system will stop ringing the defined number after the timeout period.
  • Prompt: If you want the system to confirm that you want to answer the call, click “Confirm” in the drop down.
  • Ignore Busy: If an extension on the list is currently in a call and this is set to “TRUE” it will not ring that extension.

Now that you’ve mastered Call Forward/Follow Me, learn about our other portal options.