Outdated Technology. What happens when your current 10 year old system breaks down? Can you get parts, do you have service, will you be down for days? Don’t make another huge capital investment on phone hardware and there are plenty of added features if you ditch the dinosaur.
Limited (or no) IT resources. Many smaller businesses have no IT professionals – and those that do typically have two or fewer. They are responsible for accomplishing multiple tasks on any given day. Why be concerned with managing a phone system?
Business process improvement. You want communications integrated into your business processes, and some of the features you can add once you move to Hosted VoIP make that possible. Once your voice traffic travels the information superhighway, you can integrate unified communications (UC) software or contact center features. You can’t do that with a traditional phone system.
Predictable costs. From a pricing model perspective, Hosted VoIP is a predictable business expense. You know what you’re spending each month because of its fixed per-user cost structure which includes local and long distance voice usage. That’s a huge advantage.
OpEx > CapEx. Plenty of companies today don’t want to buy equipment and have that capital expense (CapEx) weigh them down with a depreciating asset. Most businesses want an operating expense (OpEx) model. Benefits including paying as you go and simplified accounting. Cash flow is crucial for your business success. Don’t tie your cash up in unnecessary telecom equipment purchases.
Connecting multiple locations. Connecting locations with different telco providers can be complicated and add up to higher costs. With a Hosted VoIP system, those negatives fall like dominos.
Office on the move. Do you really want to schlep an old phone system to a new location? Chances are the current phone system isn’t so current. Why reinvest in it by updating service contracts and doing more with the phone company? Make your escape.
Not a phone company fan. Everyone who’s owned a phone system has had to talk with customer service, either with the phone company or with the on‑site telephony company. One points the blame finger at the other. With Hosted VoIP, one trusted provider controls everything.
Easy upgrades. Why pay someone to upgrade a private, on‑site telephony system? Put that same system in the cloud to receive automatic upgrades. You don’t ever have to worry about upgrades again.
Outages aren’t acceptable. People like to think traditional phones are more reliable, but that’s simply not true. A phone system sitting in a closet down the hall is vulnerable. Power outages and bad weather are just two scenarios most of us have experienced in an office environment. Put a phone system in the Cloud to sharply reduce your outage potential. Then further decrease the risk with a provider that has multiple Hosted VoIP clusters in their cloud and redundant data centers that can fail over for those rare times they experience an issue.