A minimum of 384 Kbps—both directions (upload and download)—is required to support the first two voice calls.
You will need at least 96 Kb for each concurrent call to support high voice quality.To determine the number of concurrent calls, for a typical installation, use one-third the number of phones on your local network. For example, if you have 21 phones, you should plan for capacity to support 7 concurrent calls or 7 x 96 Kb = 672 KB additional upstream and downstream capacity. This is a guideline; your concurrent call number may vary based on your calling patterns.Test your Internet connection using FFB Services’s Speed Test Plus.
If needed, a FFB Services representative can help you determine how much bandwidth you will need.
Yes, provided it meets the minimum speeds for both upload and download.
Test your Internet connection using FFB Services’s Speed Test Plus.
Call quality depends, in part, on your ISP and your LAN. Our Voice service and all of our phones support HD Voice for a superior calling experience. We will work with you to get the best calls, every time.
If connectivity is interrupted, you will be unable to use your IP phone. By the nature of VoIP being in the cloud, voice administrators and employees can manage routing and features through their smart phone or any browser. Typically, users will already have features in place like Find Me / Follow Me to define call treatments including how incoming calls are routed, ensuring that important calls are not missed when they’re out of the office. Thus, a disruption in connectivity would not impede voice communications in the same way it might for a residential user.
FFB Services has data centers across the country and we are fully redundant.
Yes. Depending on the solution, you may need new phones, a router, and additional equipment. FFB Services uses high quality HD phones which are available for purchase or rent.
FFB Services pricing plans include unlimited inbound and nation wide calling. All calling plans include over 50 calling and mobility features.
Voice Administrators, and all end-users, can sign up for instructor-led training, view pre-recorded webinars, and read how-to documents and FAQs within our Voice Learning Center.